Privacy Policy

1. Who We Are

For the purposes of data protection law in the United Kingdom, Ambien Pro is the “data controller” of your personal data. Our registered address is:

Unit 1B – 1C
St. Marks Industrial Estate
439 North Woolwich Road
London
E16 2BS

Should you have any questions about this Privacy Policy or how we handle your personal data, please contact us by email at info@londonaudiovisual.co.uk or by telephone on 020 7701 9444.

2. Information We Collect

2.1 Personal Data You Provide Voluntarily

We may collect the following types of personal data when you choose to provide it, for example via a contact form or direct communication:

  • Name

  • Email address

  • Telephone number

  • Company name

  • Any additional information you decide to share with us

2.2 Usage Data

When you interact with our website, we automatically collect certain information by using cookies and other tracking technologies. This may include:

  • Your IP address

  • Browser type and version

  • Operating system and platform

  • Pages you visit and the dates/times of your visits

  • Referral sources (e.g. how you were directed to our site)

This information helps us understand how our website is used and enables us to improve both user experience and the services we offer.

3. How We Use Your Information

3.1 Providing and Improving Our Services

We use personal data to:

  • Respond to your enquiries, requests, or any issues you raise

  • Provide the services or information you have requested

  • Improve our offerings by analysing how you use our website and services

  • Personalise your experience and tailor content to your interests

3.2 Marketing Communications

Where you have consented, we may use your personal data to send you marketing messages or updates about our products, services, and promotions that may be of interest. You can opt out of receiving marketing communications at any time by following the “unsubscribe” link in the message or by contacting us directly.

3.3 Legal Obligations and Legitimate Interests

On occasion, we may need to use your personal data:

  • To comply with a legal or regulatory obligation

  • To protect our rights, property, or safety (or that of our customers and employees)

  • To investigate or prevent fraud, security incidents, or other criminal or unlawful activities

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your use of our website, improve site functionality, and provide you with a better browsing experience. You can set your browser to refuse some or all cookies or to alert you when cookies are being sent. However, disabling cookies may limit certain features and functionality of our website. For more details, please see our [Cookie Policy] if available on our website.

5. Data Sharing and Disclosure

5.1 Service Providers

We may share your personal data with trusted third-party service providers who assist us in running our website, conducting our business activities, or delivering services on our behalf. These providers are contractually required to handle your information confidentially and securely, in accordance with our instructions and data protection laws.

5.2 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, we may transfer any personal data we hold to the relevant third party involved in the transaction, subject to the applicable data protection requirements.

5.3 Legal and Regulatory Compliance

We may disclose personal data if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect and defend our rights or property, or investigate and prevent illegal activities or fraud.

6. International Transfers

Should it be necessary to transfer your personal data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your personal data in accordance with the requirements of applicable data protection laws.

7. Data Security

We are committed to protecting your personal data. We have implemented appropriate technical and organisational measures to safeguard against unauthorised or unlawful processing of personal data, and against accidental loss, damage, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

8. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When the data is no longer required, we securely destroy it in accordance with our data retention policies.

9. Your Rights

Subject to certain exemptions and legal conditions, you have the right to:

  • Access the personal data we hold about you and receive a copy of it

  • Rectify any inaccurate or incomplete personal data

  • Erase your personal data where there is no lawful basis for us to continue processing it

  • Restrict or object to our processing of your personal data in certain circumstances

  • Withdraw consent at any time, where processing is based on consent

  • Lodge a complaint with the relevant supervisory authority (in the UK, this is the Information Commissioner’s Office) if you believe your rights have been infringed

If you would like to exercise any of these rights, please contact us using the details provided in Section 1.

10. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we do not accept any responsibility or liability for their use of your personal data. We encourage you to read the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe that a child under 16 has provided personal data to us, please contact us promptly, and we will arrange for its secure deletion.

12. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will become effective upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ambien Pro
Unit 1B – 1C
St. Marks Industrial Estate
439 North Woolwich Road
London
E16 2BS

Telephone: 020 7701 9444
Email: info@londonaudiovisual.co.uk

By continuing to use our website or providing your personal data, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your data as described.